Resources
Documentation for field teams, administrators, and Odoo partners. Everything you need to deploy and use Fullyn.
Users & Administrators
Manuals, quick guides and cheat sheets for field teams and Odoo administrators.
User Manual
Target : Field users
Complete guide to the Fullyn Field mobile app.
Administrator Guide
Target : Admins & Key Users
Odoo configuration, default receptacle and entry rules.
Odoo Partners — Integrators
Technical and commercial documentation for Odoo integrators.
Integrator Guide
Target : Odoo integrators
Installation, configuration and integration best practices for the Fullyn Field module in Odoo 19.
Articles & updates
What we share on LinkedIn about Fullyn Field, Odoo, and field operations.
FAQ
Quickly find answers to your questions based on your profile.
Deployment is straightforward: install the Odoo module, configure projects and users, then distribute the mobile app to field teams.
See Fullyn Field in action
Discover how Fullyn Field simplifies field time tracking and integrates with Odoo in minutes.
Quick troubleshooting
The most common problems and their solutions.
I can't log in
First check that you have a network connection (Wi-Fi or 4G/5G): logging in is the only step that requires internet. Once you're logged in, everything works offline: clocking, worksheets, photos… data is sent as soon as the network is back.
If the network is fine and it still fails, rescan the QR code provided by your manager (server address), then check your password.
Data is not syncing
Check your internet connection and force a manual sync in app settings.
App won't start
Restart the device and reinstall the app if necessary. Make sure you have the latest version.
Before clearing data or uninstalling — please read
These actions delete anything not yet sent. First: get on a network, reopen the app, and check that nothing is still pending in your history.
Only then, on Android: Settings → Apps → Fullyn Field → Storage → Clear cache** — this is safe, and it's the first thing to try.
"Clear data", right next to it, is not the same thing: it's a last resort, to be done with your manager. Same goes for uninstalling.
Server connection error
Verify the server URL is correct in settings. Contact your administrator if the problem persists.
Forgot password
Contact your administrator to reset your password from Odoo.
I can't see my schedule
Your schedule stays available offline, provided you opened the app at least once with a network that day. If it's empty while you have a network, nothing has been assigned to you: check with your manager, or start a job freely with + Add a job.
My employee can't log in
Go through these in order:
- Network: logging in requires internet. Ask them to open a web page on the phone to check. Without a network they can clock in, but not log in the first time.
- The account exists and is active in Odoo, with a login and password created by you.
- Licence available: if all your licences are in use, login is refused. Check the number of active users.
- Right server: send them the QR code for your instance, it avoids any address error.
- Password: reset it from Odoo, then have them try again.
- App version: ask them to update from the App Store or Play Store.
If the problem persists, send us the user's name, the time of the attempt and a screenshot of the error message.