Question 1

How do I deploy Fullyn Field in my company?

Accepted Answer

In three steps: module installation in your Odoo, project and user configuration, then app distribution to field teams. You need an instance that supports third-party modules — Odoo.sh or a dedicated host. Your Odoo integrator will assist with setup.

Question 2

How do I train my teams?

Accepted Answer

Allow fifteen minutes per person. Most effective: provide each person with the quick start guide — six steps on the front, troubleshooting on the back — and write the name and number of the internal contact person on it with a marker. This makes the difference between a useful guide and a decorative one. For more detail, the user manual covers all functions, and the admin guide is for you and your key users. Start the session with the three model words — project, task, service: this ensures office and field speak the same language.

Question 3

Where do I find the hours in Odoo?

Accepted Answer

Submitted services flow directly into your Odoo Timesheets, allocated to the correct project and task, with start and end times, breaks, locations, photos, and source — stopwatch, manual entry, or team leader. You then use them like any other Odoo data. The project × employee × month pivot table gives you the actual cost of a job without any configuration.

Question 4

Can I restrict what my teams see?

Accepted Answer

On one point, the answer often surprises: all active projects in your company are visible in the application, without assignment filters. Control comes from archiving completed jobs and using a naming convention that allows finding a project by typing three letters. The rest is configurable: allowed time tracking mode, mandatory closing criteria, who validates and at what level, and who the On-site Validators are — those team leaders who validate from the field.

Question 5

One of my workers made a mistake, or didn't clock in. What can I do?

Accepted Answer

For an already submitted service, you reject it with a reason: it goes back to them as Info required, they correct and resubmit. The exchange is saved, including the reason. A game-changing tip: write an actionable reason. "Not good" doesn't help; "end time needs correction, you left at 4 PM" allows them to fix it in thirty seconds. If they didn't clock in at all, manual entry — if activated — allows them to record retroactively.

Question 6

How do I activate options?

Accepted Answer

Worksheets, absences & leave, Kiosk Mode, travel declaration, break time, mandatory photo, mandatory comment: everything is configured per company, in Odoo. As long as an option isn't activated, it remains invisible in the app — your teams only see what you've enabled. Two precautions. A criterion set to Mandatory blocks submission starting the next morning: notify team leaders the day before. And location recording cannot be activated without informing your employees, and your delegation if applicable.

Question 7

How do I clock my hours?

Accepted Answer

Open the Planning tab: your work for the day is there. Tap Start on the card. If nothing is scheduled for you, tap + Add service at the bottom of the screen and type the first letters of your project or task. To stop: hold the stop button for 2 seconds — this is intentional, so a clock-in doesn't stop by itself in a pocket. Then add a comment, your photos if necessary, and tap Send.

Question 8

I forgot to clock in this morning. What do I do?

Accepted Answer

Use manual entry: you enter your start and end times, and the app calculates the duration. That's exactly what it's for. If you don't see it, your company hasn't enabled it — notify your manager, who can enter your hours on their end.

Question 9

I made a mistake and already sent it. How do I correct it?

Accepted Answer

Once sent, you cannot modify your service yourself. Notify your manager: they will send it back to you with a reason, it will reappear in your history as Info required, and you correct and resend it. Nothing is lost, and the reason remains visible afterward so everyone knows what happened.

Question 10

My service is marked as « Info required ». What does that mean?

Accepted Answer

It means your manager is sending it back and expects a correction from you — an hour to adjust, a comment to complete, a missing photo. The reason is always displayed: read it before correcting. Open the service, make the correction, resend. A word to understand the exchanges: what you see as Info required, your manager calls Rejected on their side, and for leave, we speak of Refused. It's the same idea.

Question 11

I have no network. Are my hours lost?

Accepted Answer

No. The app works without a network: you can clock in, comment, fill out your timesheets, and declare your trips normally. The mention Offline appears at the top of the screen, and everything is saved on your phone. The habit to adopt: when you return to the depot or home, as soon as you have Wi-Fi or 4G/5G, reopen the app for ten seconds. Everything will send automatically, and your history will confirm it. There is no sync button to look for. A limitation to know: offline, if you start a service not in your schedule, you will only see projects you have already opened on that phone. If you go to an unusual site in a dead zone, open it once in the app before losing network.

Question 12

My hours aren't sending, even with network.

Accepted Answer

Start with the simplest: close the app completely, reopen it, and verify you truly have reception by opening a web page. If the problem persists, restart your phone — this resolves many cases — then check for updates in the App Store or Play Store. If nothing works, take a screenshot, note what you were doing, where, and at what time, and send everything to your manager.

Question 13

I can't find my project (my site) in the list.

Accepted Answer

The project must exist in your company's system and not be archived. If it doesn't appear in the search, check with your manager that it still exists and hasn't been archived at the end of the project. You cannot create a project from the app. A quick vocabulary guide: the project is the job site; the task is what needs to be done there; and a service is each time you work on it. Three days on the same task make three services.

Question 14

How do I add a photo or video?

Accepted Answer

When closing your service. You can select multiple photos at once from your gallery, and attach videos if your company allows them. Photos are automatically compressed to avoid slowing down sending or draining your data plan. Depending on your company's configuration, the photo may be optional or mandatory. For the report, tap the Microphone icon and dictate it aloud instead of typing: practical with gloves. A PDF document, a voucher, a plan? These are not attached to a service. If your company needs to report this type of information, it sets up a timesheet. A paper plan in front of you? Photograph it.

Question 15

How do I declare my trips? *(if your company has enabled the option)*

Accepted Answer

You describe your day trip by trip: the outbound — which defaults to your legal address, the one your employer has —, possibly transfers from one site to another, then the return. For each, you indicate where you are going, how (private or company vehicle, train, bike, public transport) and in what capacity (driver alone, driver with passenger, passenger). You don't have to count any kilometers: the distance is calculated and displayed as « ≈ 14 km ». The only exception is train card kilometers, which you enter. You can save and resume later in the day, and declare from an ongoing service using the Declare my mobility shortcut. Forgot a day? Go back to it in the calendar and complete it — unless the office has already validated the period. So don't delay. Finally: the app does not tell you how much you will receive, and it does not calculate it. For any questions about an amount, see your manager.

Question 16

How do I request leave, and what does my balance mean?

Accepted Answer

On the home screen, select the Absences and leave card, then + Request leave: choose the type, period, attach a document if necessary, add a comment, then send. The number of days displayed is what you have left for that specific type of leave, not a total of all your combined leave. As long as your request is not approved, you can modify or delete it yourself. Once approved, contact your manager.

Question 17

I lost my password, or my PIN code.

Accepted Answer

For the password: the « Forgot ID? » link is on the login screen; otherwise, your manager or administrator will reset it. Fullyn does not have access to it. The app will then ask you to choose a new one. For the Kiosk Mode PIN code: use « Forgot PIN code » on the home grid, and you will be asked for your password again.

Question 18

I'm changing phones. What should I do?

Accepted Answer

Before leaving the old phone: open the app with network and check that nothing remains to be sent in your history. Then install the app on the new phone, scan the QR code, and log in with your usual password — no need to regenerate one. If you no longer have your QR code, your manager will provide you with another.

Question 19

How do I become a Fullyn partner?

Accepted Answer

Email us at info@fullyn.com. We work with Odoo partners and integrators who are already familiar with field service industries — construction, maintenance, cleaning, technical services. We'll send you the Integrator Guide, the client discovery questionnaire, and program terms.

Question 20

What does Fullyn expect from me, and what does Fullyn handle?

Accepted Answer

You lead client discovery, Odoo module configuration, deployment, and training — and you bill for these at your rate. Fullyn bills the end client for licenses and provides product support: bug fixes, patches, new versions. The commercial model details will be presented during partnership setup.

Question 21

How is the module installed?

Accepted Answer

The module is delivered as an archive and installs like any third-party module: on Odoo.sh via the client's Git repository, or on self-hosted instances via the addons path. It operates with a client-specific license key, which Fullyn provides via a secure channel. Plan for a staging instance before production. Prerequisites: Odoo 19, Project and Timesheets modules at minimum. Odoo Online does not support third-party modules.

Question 22

What configuration should be planned for a client?

Accepted Answer

Three questions determine the essentials: who decides what the operator does tomorrow morning (an office schedule, or the operator on-site)? Who has the final say on hours (the office, the on-site manager, or both)? What must a service prove (photo, comment, location, signature)? The Integrator Guide contains the complete discovery questionnaire, three typical configurations per industry, and a configuration sheet for the client to sign before go-live.

Question 23

How does support work?

Accepted Answer

In four levels. The operator's manager handles daily issues (password, project not found, "it's not sending"). The client's administrator manages accounts, settings, and validation. You intervene on Odoo module configuration. Fullyn handles the module, the application, the license, and anomalies. Before escalating a case to us: provide the module version, the application version on the affected phone, a screenshot, and what the user was doing, where, and at what time.

Question 24

How do I present Fullyn Field to my clients?

Accepted Answer

Focus on the true cost of the job, not just a feature list. The question that opens all conversations: "Tell me how a worker knows where to go Monday at 7 AM, and how their hours reach payroll by Friday." This reveals scheduling, validation, proof, and friction points. Three things to announce sooner rather than later: the required Odoo hosting, that the application does not create projects, and that it does not calculate any amounts. Deployments rarely fail for technical reasons.

Resources

Users & Administrators

User Manual

Administrator Guide

Odoo Partners — Integrators

Integrator Guide

Articles & updates

Odoo Killing Field Service App? I Think That's Good News

FAQ

See Fullyn Field in action

Quick troubleshooting

I can't log in

My hours aren't being sent

The app won't start, or is stuck in a loop

Before clearing data or uninstalling — read this

Server connection error

Forgotten password or PIN code

I don't see my schedule

My employee can't log in

Need more help?

This site uses cookies